Payment & Shipping

Payment

We accept payment only through PayPal and Western Union.

PayPal allows any business or consumer with an email address to securely, conveniently and cost-effectively send and receive payments on-line. PayPal never shares your financial information and not sells it to merchants. We not will have access to your financial information such as credit card numbers and passwords, because, to pay for your order you will be forwarded directly to PayPal website for clearance of payment. More detailed information about PayPal electronic payment system can be found on the official site: https://www.paypal.com/us/webapps/mpp/about

Before you make a payment through PayPal, please make sure that the shipping address in your account is verified, since we send the goods only to the verified shipping address specified in customer's PayPal account.

You need to pay for your order within 24 hours. At this period, the goods will be reserved for your. After 24 hours your order will be canceled without notice.

If you do not have a valid PayPal account you can choose the Western Union as a payment method. After submitting of your order we'll contact you to clarify the details.

Worldwide shipping

The package with your order (if the goods are tangible) will be dispatched within 1-2 business days after we receive your clear payment (after transaction will be completed).

Digital goods such as license keys, instructions, software and service manuals are delivered to e-mail address of registered user.

Diagnostic kits and parts of diagnostic kits (or any other tangible goods) are delivered only to the verified shipping address specified in customer's PayPal account. 

Our goods are sent to customers from a warehouse in Ukraine or (in some cases) from Portugal.

The shipping methods you can choose: EMS (10-30 days) or DHL (5-7 days).

Very important!: We do not deliver items to PO Boxes. All orders are delivered only under the signature of the recipient.

Please note: due to the situation with Covid-19, the indicated periods may be increased by transport companies.

The shipping method and costs depend on the value of the goods in your basket and will be calculated automatically.

Order Amount
EMS International (10-30 days)DHL (5-7 days)
0,00 USD - 600 USD50 USD110 USD
601 USD - 900 USDFREE70 USD
901 USD and moreNot availableFREE

Typically, packages are dispatched within next 1-3 business days after the payment is credited to our PayPal account, and are shipped with tracking number.

Customs, Duties, and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes but is not limited to: duties, taxes and any extra fees charged by the courier company. We will not be held responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

As we don't have control over these charges, we are unable to advise what the cost may be.

Customs policies vary widely, you should contact your local customs office or the corresponding logistics company for more information.

Customs are quite different in each country. Please include information about particular Customs requirements as necessary, while you are placing your order: we will support you as much as possible. Welcome to contact us for any issues.